This is a Remote Flexible role meaning that while it is contracted to the London office there is flexibility to work from home the majority of the time. The team currently meets in the London office 1-2-3 times a month for team working and adhoc events such as interview days, onboarding and training. You can find out more about our approach to Remote Flexible working here We are looking for a Senior Technical Account Manager to help the Customer Success team work with our clients to identify and document their requirements and recommend how the Ometria technology and product mix can meet their needs.
Who are we?
Ometria is a customer data and marketing platform that helps retailers increase CRM revenue by sending personalized marketing messages throughout the customer journey. Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria’s proven approach to accelerating revenue – our Retail Success Model™ – is a first-of-its-kind data science model for driving CRM growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals. We are trusted by the fastest-growing retail brands in the world such as MADE.com, Hotel Chocolat, Pepe Jeans and Feelunique. We have a team of over 130 Ometrians based in London, US and Southampton and we have raised over $70M from leading venture capital funds across the world such as InfraVia Capital Partners and Octopus Ventures.
What you’ll be doing: Develop and maintain expertise in feature functionality and practical application of all our product offerings.
Relationship building - you will foster and maintain fabulous relationships with marketing and technology stakeholders, ensuring that they know your value & take your call as a trusted professional.
Trusted partner - you will be a trusted partner to the Customer Success team, providing them with insight and support when they have questions and you will be readily available to join this team in speaking to their clients when they need you.
Objectives and solutions - you work with a client to identify solutions and will be able to challenge them based on their objectives - craft a narrative around a solution that best fits the Ometria platform
Requirements gathering - you are responsible to gather requirements, manage objections and ultimately deliver a series of recommendations to the customer on how best to use the Ometria technology platform to deliver their requirements.
Design, validate and document technical solutions to share with customers.
Collect and analyze feedback from our customers to influence roadmap, engineering, and product management teams to meet our customer business challenges and align with our internal business objectives
About you: Experienced - you have Technical Account Management experience in a fluid, fast-paced environment
Curious - you are excited about technology and the value Ometria offers retailers. You take proactive steps to educate yourself on what’s happening in the industry, and how you can perform better in your role.
Driven - you want to succeed and you’re able to roll up your sleeves to get things done.
Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.
Personable - you know how to make prospects and clients comfortable, and they find you both engaging and credible in all conversations.
Ability to build relationships - with existing customers, understand their environment, and introduce new concepts to solve problems Ability to balance multiple competing priorities.
Why join Ometria? One of our values is “It's awesome to be here”, here are some of the reasons we love working here:
Team of amazing people We are committed to hiring the right people and maintaining our culture as we grow
Making sure you’ll have an impact We’re solving interesting challenges and you’ll have a say in how we solve them
Supporting learning and development We’re in this together and want you to become your best and feel supported as you do so. We want all Ometrians to be able to continually learn and grow in their roles.
Going above and beyond to help each other. We’re all part of the bigger picture. We love helping each other and celebrate success together.
The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, religion, age, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Benefits 30 days holiday + 1 day on your birthday (plus bank holidays) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund